Team

Raj

Raj Vaddiparthi

APAC Regional Manager

With over 19 years of rich, progressive, and qualitative experience in contact center, procure-to-pay, client engagement, and process transitions in the automotive, manufacturing, retail, and BFSI industries, Raj is a talented and proactive Lean & Six Sigma Green Belt Certified Professional. He specializes in customer support operations, sourcing and procurement operations, vendor management, operational/business excellence, client/stakeholder management, process transition, cost optimization initiatives, and team building and leadership.

 

Raj has successfully led multi-skilled, cross-cultural teams across geographies, adding value by saving costs, reducing attrition, delivering excellent performance results, and achieving ROI through process improvements and excellent internal and external stakeholder management across the US, EU, and APAC. His notable achievements include building and managing customer support teams from scratch, handling IT equipment procurement, office setup, transportation, hiring, training, and coaching to achieve business as usual (BAU) in record time. He has managed large operations teams, delivered high customer satisfaction, maintained operational costs, and ensured high employee morale with minimal attrition.

 

Raj has consistently delivered and sustained team engagement, process improvements, workforce planning, business continuity, and rewards and recognitions. Additionally, he has spearheaded the functioning of procure-to-pay processes, ensuring transaction/invoice/payment processing, engaging with stakeholders including suppliers, buyers, and requestors, and implementing cost-saving initiatives.

 

Raj draws on his depth of experience while managing various operations and ensuring the smooth functioning of processes by providing the necessary tools, procedures, and oversight.

 

– Bachelor of Business Management, Andhra University

– Post Graduate Diploma in Information Technology & Management (MBA Systems), All India Management Association – New Delhi

– Logistics and Supply Chain Management, IIT Delhi

 

 

Languages:

– Telugu, Hindi, English, Tamil, Kannada

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